Product availability & Order confirmation

You will be notified via an email that the order was received. We will start processing as soon as the bank confirms the payment transfer. It may take a few days for processing depending on the card processing security clearance.

Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised due to typos. We will notify you via email if that happens.

Online and In-store prices may vary

Payment , Delivery and Shipping Information

We accept VISA or MasterCard. You will be directed to banks payment gateway for payment processing. Once confirmed , you will be redirected back to wadesilva.com

Delivery to your door and we may request the ID and credit card to confirm at your identity.

W. A. De Silva & Co is able to ship order in the timeframe specified, provided security checks for credit card processing  goes smoothly. 

The delivery timeframe presented in the site do not apply to orders which require additional security checks. If a security check is required, we will need you to provide additional information. Delivery will not occur until this information is received.

W. A. De Silva & Co  is unable to provide compensation for late deliveries. We require the purchased person to be present at the location for a guaranteed deliver confirmation in certain cases.  There will be a charge if item gets returned through fault of the customer data entry/ ( incorrect address and other information ) .  W. A. De Silva & Co  reserve the right to recharge the customer for shipping if multiple delivery attempts has to be done and the product will be reserved in the Havelock Road Colombo 6 for local pickup if delivery attempt fails.   We reserve the right to refuse service to anyone for any reason at any time.

Return Policy

We provide quality, genuine watches with warranty. Sorry, No refund or exchange available in general at this time to ensure all product you buy from us are brand new ( not used in any form or manner). We will refund for any wrong delivery due to any shipping errors or mis handled damages.

Gift Cards Policy

Gift Card (virtual gift card emailed to you )

  1. The Gift Card (Virtual Gift card) is not refundable or redeemable for cash or credit.
  2. The Gift Card is not a credit, debit, or charge card. No implied warranties attach to it .
  3. Treat this card/code as cash. Protect the virtual card code to avoid misuse. It will not be replaced if lost or stolen or misused by unauthorized person.
  4. This card is redeemable for merchandise only and can not be redeemed as cash. Redeemable at https://www.wadesilva.com/eshop/
  5. The Gift Card may be used to make purchases only up to the available balance on the Gift Card. The available balance of the Gift Card is reduced by the amount of each purchase of goods or services and by other deductions, if any, that may be required by law.
  6. If you want to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the Gift Card with additional payment from another funding source. You agree that we are not responsible if you do not have enough funds on your Gift Card to facilitate a transaction.
  7. Gift Cards purchases will be verified with satisfactory proof validity prior to delivery process. We have the right to refuse/ cancel the sale if fraud is suspected.
  8. We reserve the right to correct the Gift Card balance if we believe that a clerical, billing or accounting error has occurred. You also agree that we may deactivate, cancel or suspend any Gift Card and freeze any associated Gift Card funds if we suspect fraud, unlawful activity or improper Gift Card use. You agree that you will not use a revoked Gift Card.
  9. We have the right to refuse any gift card if fraud is suspected.

Data

Your personal data , Internet address, cookies and other information that were provided will be used to process your order, support your experience throughout this website.

Credit Check, Fraud Prevention, Security and Consent

Standard and authorized payment services and our Fraud Prevention policies are aligned to these companies. All disputes would be handled by Courts in Sri Lanka. We reserve the right to change, modify or amend the Privacy Policy at any time.

Your consent is given by you when you enter data and using our site.

GENERAL PRIVACY

Privacy Policy W. A. De Silva & Co hereinafter called and referred to as “we” “us” or “our”, in this Privacy Policy, references to “you” or “your” mean any person submitting any data to us or our agent or the Site. Protecting customer is a matter of trust and your privacy is important to us and will  us your information in the manner set out in this Privacy Policy

CRESCAT BOULEVARD, 89 GALLE ROAD, COLOMBO-3 SRI LANKA TEL: 2438058
528 HAVELOCK ROAD,COLOMBO-6 SRI LANKA TEL: 2367209
COLOMBO INTERNATIONAL AIRPORT, KATUNAYAKE SRI LANKA TEL: 2258115
W.A.DE SILVA BUILDING, 46, MALWATTA ROAD, COLOMBO-11 SRI LANKA TEL: 2329778
3-54 MAJESTIC CITY,COLOMBO-4 SRI LANKA TEL: 2555225
G-5B K-ZONE, JA-ELA SRI LANKA TEL:2247990
3-18 KANDY CITY CENTRE, KANDY SRI LANKA TEL: +94812200455
6C PAGODA ROAD, NUGAGODA SRI LANKA TEL: 2810977 SERVICE CENTRE – TEL: 2826377
EMAIL INQUIRIES: inquiries@wadesilva.com 
ANY ADDRESS THAT IS NOT LISTED ABOVE IS NOT AFFILIATED TO W. A. DE SILVA & CO

Our website address is: https://www.wadesilva.com.

What personal data we collect and why we collect it

Forms & Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the for comment approval.  Your profile picture is visible to the public in the context of your comment.

Cookies & Security

The acceptance of cookies is not a requirement for visiting the Site. Functionality may differ.   Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We use secure server for encrypted data transfer.Whilst we try our best to secure our sites, we are unable to guarantee 100% security. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. You are responsible for protecting against unauthorized access to your password and to your computer or any other electronic devices.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.</p>

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

Data will not be sold to third parties . We may pass your details to other companies  or banks that assist us in the customer order processing and delivery process. Only data related to the process will be shared. We do not save your card information in our order database. Bank payment processing gateway deals with all order payment data and may save your information  for payment processing and fraud prevention. We may exchange information with third parties for the purposes of prevention of fraud.  Your data maybe used to for inform you on our products and other promotions. We may use your data for advertising our products to you and to analyze advertising delivery. Data maybe collected by analytics software that is connected to our sites that is part of the platform. Please be aware that we are not responsible for the privacy practices or content of those third parties we use for our order processing. While we protect your data, we will share information if we are required to do so by law.

Your consent is given by you when you enter data and using our site.